Through its internal applications for employees, people deployed around the world were able to interact and address business issues and customer needs. Not only did it shortened the implementation time significantly and reduced the risk of the project, it also made it a lot easier to benefit from future system upgrades by the vendor.
The vendor had to absorb the cost associated with its under sizing mistake. While working with Philips marketing team, I was part of the IT team that created a dashboard for the Philips global marketing executives, that enabled them to view the sales for any Philips product or category in any region in the world for any time period, which would help them in creating targeted marketing campaigns.
TJX should also look at having independent IT security audits on a quarterly basis. It is not so much a problem with the orders or late delivery, but a lack of response that affects a returning customer.
From my experience working in the e-commerce industry, being responsive to customers greatly improves customer satisfaction. It is important for the business to see strategic value in the ERP implementation and not just view it as a good-to-have feature of IT.
Minimizing customization was probably the most important element that contributed to the success and risk mitigation. There is a clear lack of ownership and authority in terms of IT network and systems security.
McFarlan Matrix in action. The action plan for the immediate future must be to contain the security breach and implement steps to fix the vulnerabilities. Failed to design the system to handle correctly its full load Did not test the system in full load In testing the system, Cisco had run individual processes sequentially rather than at the same time.
Hence, the MOT triangle depicted below is uneven.
TJX should look at implementing a three-tier architecture where the database layer is completely separated from the application layer to which the kiosks have access. TJX should implement firewalls to control access of kiosks to the system. TJX must ensure that process and access logs are maintained at each and every system.
Cisco Systems, Inc Annual Report. An effective risk management process will provide reduced cost of operations, predictability, transparency and confidence, avoidance of security breaches, and enhanced capabilities .
Hiring an experienced consulting team KPMG and bringing together a team of stakeholders from around the company helped the company build as much knowledge as possible by leveraging in-house knowledge and the experiences of others.
I was quite surprised with the extremely tight schedule of the vendor selection. With thorough evaluation criteria defined up front, the project team was able to objectively evaluate and score five vendors of relevant application packages .
The fact that the ERP project was completed on time and within budget suggests that the project team did a good job of preparing initial estimates and project management was able to avoid scope creeps and keep the project on track.Austin, Robert, “Cisco Systems, Inc.: Implementing ERP”, Harvard Business School Online Case Study # (Rev: May 6, ) Austin, Robert, “Cisco Systems, Inc.: Implementing ERP”, Harvard Business School Online Case Study # (Rev: May 6, ) Executive Steering Committee Project Management Office Sales/Reporting.
11/4/ 1 Case Study: Cisco Systems, Inc.: Implementing ERP, by Mark Cotteller BY NIRALI THHAKAR JUDITH SOBOTIE Outline Brief History Question/Answers Final thoughts 2.
Cisco Systems Inc.: Implementing ERP Case Solution,Cisco Systems Inc.: Implementing ERP Case Analysis, Cisco Systems Inc.: Implementing ERP Case Study Solution, Reviews Cisco Systems approach to implementing enterprise Oracle, Resource Planning (ERP) software.
This case is treated chronologically diverse, critical. Jan 21, · Highlights from a case study of Cisco's ERP implementation by Harvard Business School (): What did Cisco do that contributed to its success?
Minimizing customization was probably the most important element that contributed to the success and risk mitigation. Not only did it shortened the implementation time significantly and reduced the risk of the project. Cisco Systems Inc.: Implementing Erp. Table of Contents Introduction 2 The implementation of an Enterprise Resource Planning (ERP) system would be perfect to suit a business' need for integration of skills, information and knowledge, which reside within the firm.
This case study will discuss the implementation of an ERP system within. Cisco Systems, Inc.: Implementing ERP case study. Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) .Download